Andréa Duguay-Cormier
Andréa Duguay-Cormier
Confiserie Andrea Confectionery

Operations and Productivity

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Operations and Productivity
CBDC Learning Library
Duration: 0:36

Sales and Customer Service

Lean delivery quality customer service and how to deal with difficult customers within the selling process.
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Operations and Productivity
CBDC Learning Library
Duration: 0:07

What is Bottom Line Growth?

Top-line (revenue) is the business with greater product sales or service income, while bottom-line (profitability) is the operation by minimizing costs.
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